Shipping Policy

Order Processing 

Please allow up to 2 business days for your order to be processed before shipment. 
All orders are subject to a customer verification process. To prevent delays, please ensure that your name, shipping address, billing information, and contact details are complete and accurate when placing your order. 

Kaotica reserves the right to delay, refuse, or cancel an order if we identify inaccurate information, suspicious activity, or evidence of fraud. 

Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

 

United States: 3–5 business days 

Worldwide: Typically, 7–10 business days

 

Although most international orders arrive within 7–10 business days, delivery can take up to 4 weeks in some cases due to customs clearance, local carrier delays, weather, holidays, or other circumstances outside of Kaotica’s control. Orders are shipped and delivered on business days, Monday through Friday, excluding holidays.

 

International Duties and Taxes

 

Orders shipped outside the United States may be subject to import duties, tariffs, taxes, brokerage charges, and other fees imposed by the destination country.These charges are not included in Kaotica’s product or shipping prices and are the responsibility of the customer. We recommend contacting your local customs office before ordering to determine whether additional charges may apply.

 

Tracking and Delivery Estimates

 

We do our best to provide accurate shipping and delivery estimates. However, delivery dates shown in tracking information are estimates provided by the carrier and are not guaranteed.

Kaotica is not responsible for delays caused by customs clearance, weather, carrier disruptions, incorrect or incomplete address information, failed delivery attempts, or other circumstances outside of our control.Shipping charges are non-refundable when a delivery is delayed for reasons beyond Kaotica’s control.

 

Temporarily Out-of-Stock and Backordered Items 

 

If an item becomes temporarily unavailable after your order is placed, we will notify you by email and provide the estimated shipping date.

Backordered items will be shipped as soon as they become available at no additional shipping cost. If your order contains other available products, those items may be shipped separately.

If you would prefer not to wait, you may cancel the backordered item before it ships by contacting us at customer@kaoticalife.com. Our customer support team will be happy to assist you.