Please allow up to 2 business days to process your order. All orders are subject to a customer verification procedure. Please ensure your address details and profile information are accurate to prevent delays in shipping. We may refuse your purchase if we find evidence of fraud.
Standard shipping is 3-5 business days in North America and 7-10 business days worldwide.
Orders are shipped and delivered on business days (Monday through Friday, excluding holidays) via FedEx from Canada. We do not ship to PO boxes.
Orders placed outside of North America may face import duties, taxes and fees which are not included in Kaotica’s item pricing. It is the buyer’s responsibility to check with their customs office to determine what additional costs may arise upon delivery.
We do our best to estimate the most accurate delivery time for your convenience. Although tracking details state an expected delivery date, these are estimates, and delays caused due to weather, customs clearance or misinformation are not Kaotica’s responsibility, and we are not obliged to reimburse shipping fees charged to the customer.
Temporarily out of stock / Backordered items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges.
If for any reason you wish to cancel a backordered item, please contact us at email@example.com and we will be happy to assist you.