30-Day Satisfaction Guarantee

We stand behind every Kaotica product. If you're not completely satisfied with your Kaotica Series purchase, you may return it within 30 days of delivery for a refund or exchange. Individual pop filter purchases are not eligible for return or exchange and are final sale. 

USA customers receive free return shipping with a prepaid return label. Original shipping charges are non-refundable. At this time, returns and exchanges are only available for orders shipped within the United States.

International Orders

At this time, returns and exchanges are not available for orders shipped outside the United States.

Holiday Returns

Orders placed between November 15 and January 15 qualify for an extended return period of up to 60 days from the date of delivery.

Return Condition Requirements

Returned items should be in their original packaging and in good condition.

• Lightly used products are acceptable.

• Products showing excessive wear, damage, or misuse are not eligible for a refund or exchange.

• Items that do not meet our return requirements may be returned to the customer at their expense.

No Restocking Fees

We never charge restocking fees.

How to Start a Return

Email us at customer@kaoticalife.com to begin the return process.

We'll provide a prepaid return label (USA orders) and return instructions.

Return Deadline

Once return instructions have been issued, the item must be shipped back within 7 business days. Returns received outside this timeframe may not be eligible for a refund.

Refund Processing

Once your return has been received and inspected, we'll notify you by email.

Approved refunds are typically processed within 5 business days.

If you have any questions, our customer support team is always happy to help.

Limited 1-Year Warranty

Kaotica products are covered by a limited one-year warranty from the date of original retail purchase.

This warranty covers defects in materials and workmanship that occur during normal, intended use of the product.

What Is Covered

• Manufacturing defects

• Material defects

• Workmanship defects

What Is Not Covered

This warranty does not cover:

• Abuse, misuse, or accidents

• Unauthorized modifications or alterations

• Normal wear and tear

• Cosmetic wear from regular use

• Damage resulting from improper handling

Because the Eyeball is designed to securely hold a microphone, normal wear associated with microphone insertion and removal is expected and is not considered a manufacturing defect.

Additionally, normal wear of the pop filter, removal of the pop filter, and damage resulting from improper pop filter handling are not covered under warranty.

If you believe your product has a manufacturing defect, please contact us at customer@kaoticalife.com and our team will be happy to assist.