Returns & Exchanges

 

Returns & Exchanges

If you are not satisfied, you can return your Kaotica for a refund or exchange on the purchase price, less the original shipping fees. A return request must be placed within 30 days of receiving your order. Items must be returned in the original packaging and in new condition. Items that have visible wear are not considered to be in new condition and will be returned to the customer at their cost. For hygienic reasons, individual pop filter purchases are final sale and non-refundable and non-exchangeable.

 Please email us at customer@kaoticalife.com and we will get the process started for you. We will provide a prepaid shipping label and instructions. Please return your items within 7 business days; items returned outside of this time frame will not be eligible for refund.

Once your item is received and inspected, we will send you an email notifying you that your refund has been processed. Please allow up to 5 business days for your credit to be applied.


Warranty

Kaotica warrants your product to be free from physical defects in materials and workmanship for a period of 90 days from the date of original retail purchase. This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials and workmanship and does not cover damage caused by abuse, misuse, or unauthorized modification. This warranty does not cover the normal wear and tear of the pop filter, pop filter removal, or microphone insertion and removal.