FAQ

Will my microphone fit?

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The original Kaotica Eyeball is designed to accommodate most side-address microphones with long/short-bodies within a diameter of 38mm to 63mm / 1.50” to 2.50”.


The Kaotica Fatboy is modified to accommodate larger diameter side-address microphones with long/short-bodies within a diameter of 63mm to 95mm / 2.50” to 3.75”.


The Kaotica 7b is designed to accommodate front-address microphones, primarily used in podcasting and live radio applications. Specifically, it will accommodate a diameter between (38mm to 63mm / 1.50” to 2.50”) including your Shure SM7b.  


The Kaotica 800C is designed to accommodate high-end tube microphones, such as the Golden Age and Sony 800 series.


The Kaotica Live is designed to accommodate front address and shotgun microphones, primarily used for live performances, and recording instruments. The most common fits include the Shure SM57, the 

Shure SM58, and the Sennheiser MKH 416.


Please use our site’s microphone search tool to confirm which Kaotica model accommodate your microphone.  If your microphone is not listed, please contact us at customer@kaoticalife.com.  


Does my Kaotica purchase include a microphone, microphone stand, or shock-mount?

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No, Kaotica is a microphone accessory and does not include a microphone, microphone stand, or shock-mount. 

Why do my recordings sound louder when I use my Kaotica?

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It is perceived that the Kaotica makes recordings sound louder. Kaotica channels sound directly into your microphone and the projection of your voice towards the microphone allows Kaotica to capture the true tonality of your vocals, amplifying them. It may be necessary to adjust or turn down the input gain when using your Kaotica. If you are using a USB microphone, adjust the gain settings on your microphone, software, and interface.

How does Kaotica affect my mixing and mastering?

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Kaotica lessens the need for excess equalization and post-production processing. It provides a clear tone, vastly reducing reflections and the ambient frequencies within a recording space. Kaotica captures the complete spectrum of your voice and reduces much of the external environment, giving you clear and concise vocals, free of coloration.

I tried my Kaotica, and it doesn’t sound right. What do I do?

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The Kaotica Series is designed to isolate your microphone from the external environment and capture the full vocal spectrum of your voice. All recording spaces vary, some spaces are more reflective and can create additional echoes. The Kaotica Series can be quite effective in reducing these reflections and ambience, it just may take a little extra time to set up and test.

Follow these instructions to achieve optimal sound quality:

·       Make sure you are actively speaking/singing into the Kaotica. 

·       Ideally, your Kaotica and microphone should be centered in the recording area or room.  This allows for the reverberations to disperse through the air, limiting room reflections. Try setting up in different areas your recording space to see what sounds best.

·       It is perceived that the Kaotica makes recordings sound louder. The projection of your voice towards the microphone allows Kaotica to capture the true tonality of your vocals, amplifying them. It may be necessary to adjust or turn down the input gain when using your Kaotica. If you are using a USB microphone, adjust the gain settings on your microphone, software, and interface.

·       If your recording space is less than ideal (concrete, windows, bare floors, and walls, etc.) minor tweaks and additions could help. Try adding a rug under your microphone stand, extra sound dampening objects or insulation around the recording space.

·       Adjusting the space between the vocalist and your Kaotica will affect the sound. Experiment with different distances to determine what works best.

Remember, you can never eliminate all reverberations - even the best studios may have room reflections. The Kaotica will not eliminate all unwanted reflections or natural reverberations but will vastly reduce the need to treat your recording space.

My microphone will not screw into its shock-mount. Why?

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Short-bodied microphones like the TLM 103, when fitted in the Kaotica Eyeball, will not screw into its respective shock-mount. The Eyeball will sit decoupled from the shock-mount and remain stable. 

Shock-mounts with elastic grip systems commonly sold with Audio Technica microphones will fit differently with your Kaotica.  Remove the elastic bands and center attachment within the shock-mount.  Your Eyeball will then sit on the frame of the shock-mount decoupled.

Why do some artists use multiple pop filters?

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The Kaotica includes a custom-fit pop filter. To achieve your preferred sound, you can double-up or replace the Kaotica’s pop filter with your own. Ensure you place the additional pop filter right against the front opening of your Kaotica.

Can I customize my pop filter colors?

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Each Kaotica model in the Kaotica series comes with its corresponding pop filter color as stated below and cannot be substituted for an alternate color.

 

Kaotica Eyeball              Kaotica Signature Blue

Kaotica Fatboy              Onyx Black

Kaotica 7b                     Barney Purple

Kaotica 800C                 Bloodshot Red

Kaotica Live                  Bumblebee Yellow

                                          

Additional pop filter colors may be purchased separately or as an add-on to your order.

 

Please note that all pop filters offer the same performance and only differ aesthetically.

Why am I having trouble placing my order?

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If you’re having problems placing an order, double-check that all your information is filled in correctly and that you meet the requirements for the payment option you choose.  If your issue persists, please contact your financial institution to verify any blocks that may have been applied to your account. 

Once your order is confirmed, an order confirmation email will be sent to you. As soon as your order ships, you will receive a second email with tracking details.  Please note we do not accept orders by telephone.

 To help make your shopping experience more safe, simple, and secure, we use Secure Socket Layer (SSL) technology. This encrypts the data you send over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to get information about the SSL digital certificate registration.

You'll also notice that the location (URL) field at the top of the browser will begin with 'https:' instead of the normal 'http:'.

What is your shipping policy and when can I expect to receive my order?

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Please allow up to 2 business days to process your order.  All orders are subject to a customer verification procedure.  Please ensure your address details and profile information are accurate to prevent delays in shipping.  We may refuse your purchase if we find evidence of fraud. 

Standard shipping is 3-5 business days in North America and 7-10 business days worldwide.

Orders are shipped and delivered on business days (Monday through Friday, excluding holidays) via FedEx from Canada.  We do not ship to PO boxes.

Orders placed outside of North America may face import duties, taxes, and fees which are not included in Kaotica’s item pricing.  It is the buyer’s responsibility to check with their customs office to determine what additional costs may arise upon delivery.

We do our best to estimate the most accurate delivery time for your convenience.  Although tracking details state an expected delivery date, these are estimates, and delays caused due to weather, customs clearance or misinformation are not Kaotica’s responsibility, and we are not obliged to reimburse shipping fees charged to the customer. 

What is your Return and Exchange Policy?

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If you are not satisfied, you can return your Kaotica for a refund or exchange on the purchase price, less the original shipping fees. A return request must be placed within 30 days of receiving your order. Items must be returned in the original packaging and in new condition. Items that have visible wear are not considered to be in new condition and will be returned to the customer at their cost. For hygienic reasons, individual pop filter purchases are final sale, non-refundable and non-exchangeable.

Please email us at customer@kaoticalife.com and we will get the process started for you.  We will provide a prepaid shipping label and instructions.  Please return your items within 7 business days; items returned outside of this time frame will not be eligible for refund.  

Once your item is received and inspected, we will send you an email notifying you that your refund has been processed.  Please allow up to 5 business days for your credit to be applied.

What is your Warranty Policy?

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Kaotica warrants your product to be free from physical defects in materials and workmanship for a period of 90 days from the date of original retail purchase. This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials and workmanship and does not cover damage caused by abuse, misuse, or unauthorized modification. This warranty does not cover the normal wear and tear of the pop filter, pop filter removal, or microphone insertion and removal.

I paid via PayPal eCheck. Why is there a delay in processing my order?

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All orders are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. An eCheck is an electronic funds transfer from your bank account to another PayPal account. eCheck transactions can take up to 7 business days to clear and Kaotica will process and ship these orders only after the eCheck has cleared.

If an eCheck bounces, PayPal will attempt to reprocess the payment in 3 business days, and the clearing process may take up to another 7 business days to clear thereafter.

Please click here for further information on PayPal eCheck.

Why am I being charged multiple times?

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The charges you see are duplicate pending charges authorized and still in process by your financial institution.  When you use your credit card to purchase online, your issuing bank places a hold on your account while verifying funds for the transaction.  Once your financial institution processes your transaction, the preauthorized hold is removed within a few business days.  No additional funds are withdrawn from your account however we suggest contacting your financial institution if you need further clarification.

Can I be featured or cross-promoted on your social media sites?

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The Kaotica community is a colorful tapestry of artists, their stories, and shared ideas. We are honored to have such loyal supporters and appreciate all content curated with your Kaotica. We welcome you to share your photos with us and we will try our best to post them. We do not typically post videos that are not curated by Kaotica and our marketing team.

How do I pack and travel with my Kaotica?

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Your Kaotica can be packed without its original packaging.  Be sure to remove the pop filter first before packing the foam ball away.  We recommend packing your pop filter separately in a soft casing. The foam ball will expand back to its original shape when removed from your luggage.

How do I clean my Kaotica?

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Due to the porosity of the foam, the Kaotica will naturally collect dust and debris. The best way to keep your Kaotica clean is to gently use a sticky lint roller. If you've stained your Kaotica with food or a hard-to-remove substance, use a bit of water and gently rub it out with a non-abrasive, lint-free cloth.