FAQ

Kaotica Shipping & Return Policy

At Kaotica, your satisfaction is our top priority. We’ve designed our return policy to ensure a smooth and hassle-free experience:

1. Satisfaction Guaranteed:
   If you're unsatisfied with your purchase due to buyer’s remorse or a defect, we offer a refund or exchange for the purchase price, minus original shipping fees.
2. Return Shipping Costs:
• US Returns: We cover return shipping charges, ensuring a hassle-free process for you.
• International Returns: Customers are responsible for return shipping costs. We will provide a prepaid shipping label, and the shipping cost will be deducted from your refund amount.
3. Standard Return Window:
   You can request a return within 30 days of receiving your order.
4. Extended Holiday Return Window:
   Purchases made between November 15th and January 15th are eligible for an extended return period of up to 60 days.
5. Product Condition for Returns:
• Items should be in their original packaging and in good condition.
• Slightly used items are acceptable, but items with excessive wear and tear will not qualify.
• Products showing significant wear will be returned to you at your expense.
6. No Restocking Fees:
   We do not charge restocking fees for returned items.
7. Hygiene Considerations:
   For health and safety reasons, sales of individual pop filters are final. They cannot be returned, refunded, or exchanged if visibly used.
8. How to Initiate a Return:
• Contact us at customer@kaoticalife.com to start the return process.
• We’ll provide a prepaid shipping label and clear return instructions. For international returns, the shipping cost will be outlined before proceeding.
9. Return Deadline:
• Once return instructions are issued, the item must be returned within 7 business days.
• Items not returned within this timeframe will be ineligible for a refund.
10. Refund Process:
• After inspecting your returned item, we’ll notify you via email regarding your refund status.
• Refunds are typically processed within 5 business days of this notification.

We’re committed to delivering a seamless experience and stand by the quality of our products. Should you have any questions, don’t hesitate to reach out to our customer support team.

Warranty

Kaotica warrants your product to be free from physical defects in materials and workmanship for a period of 90 days from the date of original retail purchase. This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials and workmanship and does not cover damage caused by abuse, misuse, or unauthorized modification. This warranty does not cover the normal wear and tear of the pop filter, pop filter removal, or microphone insertion and removal.

 

To clean your Kaotica, we recommend gently using a sticky lint roller, as the foam naturally attracts dust and debris. For more stubborn stains, dampen a non-abrasive, lint-free cloth and gently rub the area. Remember to avoid soaking the foam, and always let it air dry thoroughly. As for the pop filter, it's now dishwasher safe. Just remove it from your Kaotica, place it in your dishwasher, and let it dry fully before reattaching. This convenience helps ensure your pop filter stays clean, maintaining the best sound quality for your recordings.

Once an order has been placed, we process it immediately to ensure prompt delivery. However, if your order has not yet been shipped, we might be able to cancel it. Please email us immediately at customer@kaoticalife.com if you need to cancel. We cannot guarantee the cancellation, but we will do our best to assist you.

The Kaotica products come with a custom-fitted silicone pop filter. However, every artist has a unique sound and might have specific preferences when it comes to recording. Some might choose to use an additional pop filter or replace Kaotica's pop filter with their own to fine-tune their sound. If an additional pop filter is used, it should be placed directly against the front opening of the Kaotica for optimal results.

Absolutely! Our Kaotica community thrives on the diverse talents and creativity of our artists, and we truly appreciate all content made with our products. You're more than welcome to share your photos with us, and we'll make our best efforts to showcase them on our platforms. However, please note that we generally don't post videos unless they've been created by our own Kaotica marketing team.

Kaotica is designed to enhance the recording quality of microphones, whether used for vocals or instruments. The different models of Kaotica accommodate a wide variety of microphones that are each used for distinct recording purposes. While Kaotica is commonly used for vocal recordings, it can also be highly effective for recording musical instruments when paired with the right microphone. It's always crucial to choose the correct Kaotica model to match your specific microphone to ensure optimal performance.

Kaotica simplifies your mixing and mastering process by isolating the microphone and reducing ambient noise. This results in cleaner, uncolored vocals, reducing the need for extensive post-production editing and equalization, allowing your vocals to shine naturally.

No, Kaotica is a microphone accessory and does not include a microphone, microphone stand, or shock-mount.

The multiple charges you're noticing are likely duplicate pending charges that are in the process of being authorized by your financial institution. When you make an online purchase with your credit card, your bank initially places a hold on your account to verify the funds for the transaction. Once your transaction is processed, this preauthorized hold should be lifted within a few business days. Rest assured; no additional funds will be withdrawn from your account. For any further concerns or clarifications, we recommend reaching out to your financial institution.

Kaotica is engineered to concentrate your vocal sound directly into the microphone, enhancing the richness and volume of your recording. This might cause your output to seem louder. For optimal recording levels, you may need to adjust the input gain or the gain settings of your microphone, software, or interface, especially if you're using a USB microphone.