Customer Service

Shipping & Delivery


All our shipments are currently shipped from Canada with FedEx.
Duties & Taxes for International Shipping (Outside North America) By completing your purchase, customers agree that they are responsible for any duties, taxes and brokerage fees that may be applied to their shipment.


Privacy & Security

Kaotica does not distribute any information to any 3rd party. We insure our website is malware free by using site lock authentication displayed on the bottom of the page. Payments made are secured through PayPal and adhere to the following privacy policies. https://cms.paypal.com/ca/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_US


Returns & Replacements

If you are not satisfied with your purchase, you can return an item within 30 days of receipt for a refund on the
purchase price or an exchange.
Items must be returned in the original packaging and in new condition.
Items that have visible wear are not considered to be in new condition and will be returned to the customer at his or her
cost.


Warranty

Limited 1 year warranty: Kaotica warrants your product to be free from physical defects in material and workmanship for a period of 1 year from the date of the original retail purchase. This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover damage caused by abuse, misuse or unauthorized modification. This warranty also does not cover the normal wear and tear on the pop filter, pop filter removal or microphone insertion and removal.


Ordering

The ordering process is integrated through PayPal for all payments made to Kaotica. We have the right to refuse your order and will promptly return your money.


Payment, Pricing & Promotions

All taxes paid are recognized in your Canadian province. Shipments to the US are not charged taxes.
We accept Debit, Visa, MasterCard and PayPal.

 

 

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